Return & Exchange Policy for Marka Fashion

At Marka Fashion, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to assist you. Please review our return and exchange policy below for details.

Eligibility for Returns

1.Timeframe

•Items must be returned within 30 days of the delivery date.

2.Condition of Items

•Items must be:

•Unworn, unused, and unwashed.

•In their original packaging with tags and labels intact.

•Items showing signs of wear or alteration will not be accepted.

3.Non-Returnable Items

•Final sale items, clearance products, and gift cards.

•Custom or personalized items.

•Items marked as “Non-Returnable” on the product page.

Exchange Policy

1.Eligibility for Exchanges

•Exchanges are allowed for size, color, or defective items.

2.Exchange Process

•Contact us at [email protected] with your order details.

•Once we receive and inspect the returned item, we will process the exchange based on availability.

How to Initiate a Return or Exchange

1.Contact Us

•Email us at [email protected] or call +1 (323) 936-5131 to request a return authorization.

2.Prepare the Item

•Ensure the item is securely packaged to avoid damage during transit.

3.Ship the Item

•Use the pre-paid return label provided by us or a shipping method of your choice.

•Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Refunds

1.Processing Time

•Refunds are processed within 5-7 business days after we receive and inspect the returned item.

2.Refund Method

•Refunds are issued to the original payment method used at the time of purchase.

3.Non-Refundable Costs

•Original shipping fees are non-refundable unless the return is due to an error on our part.

Defective or Incorrect Items

If you receive an incorrect or defective item, please:

•Notify us within 7 days of delivery at [email protected] or call +1 (323) 936-5131.

•Provide a detailed description and photos of the issue.

•We will provide a replacement or full refund, including return shipping costs.

Important Notes

•Items that do not meet the return eligibility criteria will be returned to the customer.

•Allow up to 10 business days for the completion of the return or exchange process.

Contact Information

For any questions or assistance regarding returns and exchanges, please contact us:

Marka Fashion

20 E Main St, Los Gatos, CA 95030 USA

Phone: +1 (323) 936-5131

Email: [email protected]

Thank you for shopping with Marka Fashion. We’re here to make your shopping experience as smooth and enjoyable as possible!